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Omnichannel

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We manage the online sale of the best Spanish fashion firms

omnichannel

In Oesia Group we believe that omnichannel must be the basis of a company’s digital strategy in order to strengthen the relation with its clients. In this way, the client is in the center of the relation, regardless of the channel or device used to connect completely with the company, affecting the brand perception about the quality and image.
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Oesia Group leads the way of Omnichannel, which is the basis of a company’s digital strategy in its relation with the clients.

In order to reach this omnichannel, we rely on technological solutions that help us to build a strategy from the different points of a relation and using a design based on the user’s experience.

Within the omnichannel digital strategy are included technological solutions in the fields of:

  • E-commerce, as a technological support to the complete sales cycle processes.
  • Customer Service, personalized but complete, regardless of the communication channel (phone, chat, web, face-to-face)
  • Digital contents management, in line with the corporate strategy and adapted to any device and communication channel.
  • Social networks, including the digital interaction channels as an important part of the relation with the client.
  • Mobility, for specific business processes, guaranteeing the relation’s ubiquity.
  • Interoperability, as a technological orchestrator in order to give coherence, integrity, traceability and security to the solution.

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