success stories

Systems Support Service (At. Bilbao)

Customer

Athletic Club de Bilbao

Sector

Services

Capabilities used

ICT services managed through first-level technicians and second-level consultants

Situation

Club Athelic de Bilbao is a sports institution with a long tradition that requests operation, administration and advanced support services to its ICT department.

Tasks

Management and follow-up of projects with third parties, consultations, incidents and infrastructure problems. 24×7 customer service.

Consulting for the evolution and improvement of systems.

Support during sporting events.

Action

  • Multiple Server Environment (Windows Server, CentOS)
  • 4 centers, 3 CPDs. Storage and server replication for DR
  • Virtualization on Vmware vSphere
  • NetApp Storage
  • SQL Databases
  • Exchange Server
  • Veeam Backup & Replication

 

Result

Grupo Oesía has maintained the customer's trust since 2016, with a gradual increase in the weight of the service as the Club's ICT activity increased. Stable service that ensures service levels agreed with the customer.