Performing reactive and preventive actions for the correct maintenance of the applications.
Implementation and construction of monitoring and alarming elements that generate requests or incidents in BMC ITSM in case of any event that may jeopardize the correct operation of the supported applications and services.
Carrying out continuous improvement processes of these scripts each time a risk not contemplated so far is detected.
In the case of preventive actions, possible points for improvement are detected based on the data observed in monitoring and alarms, such as infrastructure expansion needs or updates of commercial versions.
All this accompanied by the attention to users through the petition system implemented to facilitate the request of the same and a more efficient resolution.
Coordination and execution of Disaster Recovery System testing for the service's CORE applications.
Analysis, design and implementation of technological renewal of applications in view of the risk of obsolescence.
Analysis of security vulnerabilities and implementation of solutions to correct them.