success stories

SPOC (Single Point of Contact) service and onsite support

Customer

NOKIA for Telefonica Movistar +

Sector

Telecoms & High-tech

Capabilities used

Managed ICT services

Situation

Nokia requests operational support to Telefónica staff in Level 1 and Level 2 technical assistance related to the Movistar TV service.

Tasks

Diagnosis, study and solution proposal for third party elements that are integrated in Nokia's solution platform.

24×7 Service

Action

On-site work at Telefónica's National Support and Operation Center (CNSO).

Grupo Oesía provides 14 years of accumulated experience in Nokia's platform and services.

Supported services include:

  • High volumetrics in control and monitoring systems. (919 between network equipment, probes, backend, etc.)
  • Network equipment: Cisco Nexus, Nokia 7750 SR, DNS Load Balancer, BIG-IP, Cache, SSL
  • Equipment: HP Blade, VMWare Exsi, Netapp/Metrocluster.
  • Systems: Linux, Ubuntu, Centos, Windows Server, Apache, Tomcat, IIS, Varnish, CEPH.
  • Network Solutions: Velocix CDN, Origin, Multicast ABR, Recording
  • DB: Cansandra, Mongo, Orange, MySQL, Postgre

Result

  • Increased efficiency in incidents.
  • Control SLA's.
  • Increased capacity for analysis.
  • Capacity to react to serious incidents on the Movistar+ platform.
  • Back

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