Grupo Oesia was providing services to Bankia when Caixabank absorbed Bankia. At that point, Caixbank already has its trusted suppliers.
The challenge consisted in demonstrating to Caixabank that Grupo Oesía, on the one hand, had great experience in assuring the continuity of the business in this type of integrations between two entities, thanks to its experience in bank mergers in the past and, on the other hand, to put in value our service, which has levels of Quality and Efficiency superior to the competitors.
Finally, our company has demonstrated the importance of having a professional team capable of providing a quality service, at a time when the customer demands a personalized and multichannel service. Financial institutions are at a time when most of their operations are moving towards self-service, and this is where a remote advisory service becomes more relevant.