Customer service platform with extensive knowledge of banking operations to advise the end user in the contracting of financial services and products.
Grupo Oesia was providing services to Bankia when Caixabank absorbed Bankia. At that point, Caixbank already has its trusted suppliers.
The challenge consisted in demonstrating to Caixabank that Grupo Oesía, on the one hand, had great experience in assuring the continuity of the business in this type of integrations between two entities, thanks to its experience in bank mergers in the past and, on the other hand, to put in value our service, which has levels of Quality and Efficiency superior to the competitors.
Finally, our company has demonstrated the importance of having a professional team capable of providing a quality service, at a time when the customer demands a personalized and multichannel service. Financial institutions are at a time when most of their operations are moving towards self-service, and this is where a remote advisory service becomes more relevant.
Integration phase:
Expansion of services and call volume
Providing an advisory service, attending > 100,000 calls per month attended calls/contacts per month.
SGoSat is a family of high-tech SOTM (Satellite Comms On The Move) terminals that are installed in a vehicle, providing the ability to target and maintain a stable connection to the satellite when the vehicle is in motion in any type of conditions.
The SGoSat family is composed of versatile terminals, which can be installed on any type of platform: trains and buses, military and/or government vehicles, aircraft, ships, etc. Originally designed for the military sector, SGoSat terminals are extremely reliable and robust, integrating high-performance components that comply with the most stringent environmental and EMI/EMC regulations. The product uses low-profile, high-efficiency antennas and a high-performance positioning and tracking unit, allowing the terminal to be operated anywhere in the world.
In order to meet the diverse needs of its customers, INSTER has developed single band and dual band terminals in X, Ka and Ku frequencies.
The SGoSat family of terminals can also be configured with a wide range of radomes (including ballistic options) to suit customer requirements.
