success stories

Evolution and technification of the customer service and incident center of the municipal service of Aguas de Murcia.


Empresa Municipal de Aguas y de Saneamiento del Ayuntamiento Murcia (Murcia Municipal Water and Sewage Company)


Energy and utilities

Capabilities used

Business process management and Inbound Customer Service Center.


Citizen services required greater technification, which increased with the pandemic caused by COVID-19.

In addition, the management of the service also required greater technification.


We implemented a telephone customer service channel that was to be the preferred option over the physical channel. We also introduced more technology to document management processes and a scanning system.


Evolution of the document management and customer service to a system preferably by telephone.


A better, more efficient citizen service, adapted to current circumstances.


Family of SATCOM On The Move (SOTM) terminals for vehicular installation and stable mobile connection

SGoSat is a family of high-tech SOTM (Satellite Comms On The Move) terminals that are installed in a vehicle, providing the ability to target and maintain a stable connection to the satellite when the vehicle is in motion in any type of conditions.

The SGoSat family is composed of versatile terminals, which can be installed on any type of platform: trains and buses, military and/or government vehicles, aircraft, ships, etc. Originally designed for the military sector, SGoSat terminals are extremely reliable and robust, integrating high-performance components that comply with the most stringent environmental and EMI/EMC regulations. The product uses low-profile, high-efficiency antennas and a high-performance positioning and tracking unit, allowing the terminal to be operated anywhere in the world.

In order to meet the diverse needs of its customers, INSTER has developed single band and dual band terminals in X, Ka and Ku frequencies.

The SGoSat family of terminals can also be configured with a wide range of radomes (including ballistic options) to suit customer requirements.