success stories

Systems Support Service /CAF)

Customer

CAF

Sector

Industry

Capabilities used

Managed ICT services for advanced support and systems management.

Situation

CAF is a multinational group, a benchmark in the railway sector, with more than 100 years of experience offering integral transport systems at the forefront of technology and high added value in sustainable mobility. Requests support in the management of its ICT infrastructures to support its operations and technological evolution over time.

Tasks

Advanced Microsoft and Citrix support services are provided to the ICT department of CAF (Construcciones y Auxiliar de Ferrocarriles). The service is extended to other manufacturers.

Support for queries, incidents and second level problems.

Consulting for the evolution and improvement of systems.

Action

CAF's infrastructure services support all business processes of the company and related subsidiaries.

Among the actions carried out by Grupo Oesía it is worth mentioning:

  • System Administration
  • Remote service 8×5
  • Microsoft Active Directory Environment for CAF SA and Subsidiaries
  • Domain controllers distributed in several sites
  • DNS services, ADFS, RDS, and certification on Microsoft
  • Citrix environment: Farm with access through Citrix Gateway on balance
  • Virtualization on Vmware vSphere
  • Backup with Veeam Backup & Replication

 

The evolution of technologies to the latest versions has taken place.

Result

The results obtained have allowed Grupo Oesía to maintain the customer's trust since 2005.