success stories

Systems Support Service (IESE)





Capabilities used

System operation services


IESE is one of the world's leading educational institutions, with campuses in different locations and a clear focus on excellence. Requests to Grupo Oesía ICT Operation and Administration services that give support to all its business processes.


A multidisciplinary team that provides a 24×7 remote service to the different managed systems is at the customer's service.

Support is provided to the 4 campuses in Barcelona, Madrid, New York and Munich, with more than 75,000 users among staff, students and alumni.


  • Level 2 support.
  • Realization of projects
  • Support for all projects led by IESE's ICT Department
  • Migration of obsolete systems
  • Homogenization of systems used
  • 24×7 monitoring
  • Migration of services to Azure
  • Implementation of ITIL-based methodology


Professionalization of the service has been achieved at the same time as safety improvements have been obtained.

Obsolete systems have been eliminated and progress has been made in homogenization.

We have achieved greater efficiency in incidents and effectiveness in the reporting of business processes.


Family of SATCOM On The Move (SOTM) terminals for vehicular installation and stable mobile connection

SGoSat is a family of high-tech SOTM (Satellite Comms On The Move) terminals that are installed in a vehicle, providing the ability to target and maintain a stable connection to the satellite when the vehicle is in motion in any type of conditions.

The SGoSat family is composed of versatile terminals, which can be installed on any type of platform: trains and buses, military and/or government vehicles, aircraft, ships, etc. Originally designed for the military sector, SGoSat terminals are extremely reliable and robust, integrating high-performance components that comply with the most stringent environmental and EMI/EMC regulations. The product uses low-profile, high-efficiency antennas and a high-performance positioning and tracking unit, allowing the terminal to be operated anywhere in the world.

In order to meet the diverse needs of its customers, INSTER has developed single band and dual band terminals in X, Ka and Ku frequencies.

The SGoSat family of terminals can also be configured with a wide range of radomes (including ballistic options) to suit customer requirements.