success stories

Systems Support Service (IESE)

Customer

IESE

Sector

Industry

Capabilities used

System operation services

Situation

IESE is one of the world's leading educational institutions, with campuses in different locations and a clear focus on excellence. Requests to Grupo Oesía ICT Operation and Administration services that give support to all its business processes.

Tasks

A multidisciplinary team that provides a 24×7 remote service to the different managed systems is at the customer's service.

Support is provided to the 4 campuses in Barcelona, Madrid, New York and Munich, with more than 75,000 users among staff, students and alumni.

Action

  • Level 2 support.
  • Realization of projects
  • Support for all projects led by IESE's ICT Department
  • Migration of obsolete systems
  • Homogenization of systems used
  • 24×7 monitoring
  • Migration of services to Azure
  • Implementation of ITIL-based methodology

Result

Professionalization of the service has been achieved at the same time as safety improvements have been obtained.

Obsolete systems have been eliminated and progress has been made in homogenization.

We have achieved greater efficiency in incidents and effectiveness in the reporting of business processes.